Terms & Conditions
These terms and conditions are between 1 APEX and the Customer. All dealings between 1 APEX and the Customer shall be governed by these terms and conditions which shall prevail over any others.
These terms and conditions and any contract formed pursuant to them may be varied provided any variation is confirmed in writing by an authorized representative of 1 APEX.
A binding contract will be formed when 1 APEX notifies its acceptance of a customer’s order for goods or services (the 'Contract').
Cancellations: a $20 transaction fee will be applied to All cancellation requests that Do Not follow the 5 business day timeline. Regardless of when the refund request was submitted, this fee will be automatically deducted from refund amount.
Late Rescheduling: a $20 administration fee will be applied to all late rescheduling requests that Do Not follow the 5 business day timeline. Once rescheduled, there is no longer an option for a refund.
Subsequent Rescheduling: Registered candidates may reschedule their courses once without incurring any fees as long as they meet the rescheduling requirements. Registered candidates may reschedule their courses once without incurring any fees as long as they meet the rescheduling requirements.
Invalid Absences: Candidates will not be entitled to a refund for the following reasons, but not limited to these:
Not meeting the prerequisites of the course
Arriving late to class
No Shows: Refunds or rescheduling requests will not be granted to candidates who fail to show up for their scheduled courses without prior notice. Should you wish to retake the course, candidates will be required to begin the process via online registration.
Prerequisites: To enrol in a course, candidates must ensure they register for the correct course and meet the prerequisites. Candidates who register for the wrong course or fail to meet applicable prerequisites are not eligible for a refund and will be subject to a late rebooking fee. If you have any questions about your course, please contact us using one of the many options available on our website.